🛡️ Privacy Policy

1. Introduction

Welcome to our platform. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you access our casino hotel and resort services. Your privacy is important to us, and we are committed to protecting your personal data throughout your experience.

2. Information We Collect

We may collect the following categories of information:

  • Personal Information: Such as your full name, address, phone number, email, date of birth, government-issued ID (when required for check-in or regulatory purposes), and billing or payment details.

  • Reservation Details: Including check-in/check-out dates, room selection, stay preferences, and special accommodation requests.

  • Usage Information: Collected via cookies and analytics tools—includes your device type, browser, IP address, and interaction history with the website.

  • Casino Hotel Activity: Includes data related to gameplay, loyalty program participation, promotional engagement, and reward redemptions.

3. How We Collect Information

  • Directly from You: When you make a reservation, sign up for newsletters, request customer support, or participate in on-site experiences and promotions.

  • Automatically: Through technologies like cookies, tracking pixels, and mobile analytics that monitor site usage.

  • From Third Parties: Including affiliated service providers, payment processors, verification platforms, and marketing partners.

4. How We Use Your Information

We use your data to:

  • Manage reservations, check-ins, and guest services

  • Process payments, handle rewards, and offer tailored promotions

  • Enhance the functionality and usability of our website and services

  • Deliver personalized marketing and member-exclusive content

  • Fulfill legal, regulatory, and operational responsibilities

  • Detect, investigate, and prevent fraud or unauthorized activities

5. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (e.g., fulfilling your reservation)

  • Consent (for promotional communications)

  • Legitimate interests (e.g., platform improvement and fraud prevention)

  • Compliance with applicable laws and regulations

6. Information Sharing

We may share your data with:

  • Affiliated Partners: For integrated experiences like dining, spa, and entertainment

  • Service Providers: Such as web hosts, marketing firms, payment gateways, and IT vendors

  • Authorities: In response to valid legal requests or gaming compliance checks

  • Business Transfers: If involved in a merger, acquisition, or asset sale

  • Marketing Agencies: With your permission, for promotional campaigns

7. Cookies and Tracking

We use cookies and similar technologies to improve navigation, analyze site traffic, and personalize content. You may control cookie preferences through your browser or via our cookie settings banner.

8. Your Rights

Depending on your jurisdiction, you may be entitled to:

  • Request access to your data

  • Correct, update, or delete your personal information

  • Object to certain data processing activities

  • Withdraw marketing consent at any time

  • Receive a copy of your data in a structured format

To exercise any of these rights, please reach out via the contact information below. We aim to respond within the timeframe mandated by law.

9. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, including legal and regulatory obligations. Reservation history, loyalty records, and transaction logs may be kept as required by hospitality and gaming authorities.

10. Security Measures

To protect your personal information, we employ a range of safeguards including encryption, secure servers, access controls, and monitoring protocols. However, please note that no system is completely immune to risks.

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